Privacy Policy

Last Updated: To be confirmed before launch

1. Who We Are

We are the Center for Precision Longevity & Healthspan, operating the website www.precisionlongevity.life. Our practice is dedicated to precision longevity and wellness services, including consultations, supplement sales, testing panel services, and wellness coaching.

2. What Personal Information We Collect

We collect personal information in the following ways:

Contact Information

  • Name and email address
  • Phone number (optional)
  • Mailing address (for supplement shipments and communications)

Health-Related Information

  • Health intake questionnaires and assessment forms
  • Health history and concerns (provided voluntarily)
  • Testing panel results and health metrics
  • Coaching session notes and progress tracking

Payment Information

  • Credit card or payment processor information (processed securely; we do not store full card details)
  • Billing address and transaction history

Technical Information

  • Cookies and tracking technologies
  • Analytics data (page visits, user behaviour, device information)
  • IP address and browser information

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Service Delivery

  • Processing supplement orders, testing panels, and coaching services
  • Shipping products within Canada
  • Providing consultation and wellness coaching
  • Interpreting and communicating test results

Communication

  • Responding to your inquiries and support requests
  • Sending transactional emails (order confirmations, shipping notifications)
  • Sending marketing emails and updates (only with your consent)

Analytics and Improvement

  • Analysing website performance and user behaviour
  • Improving our website, products, and services
  • Understanding which content and services are most valuable to users

Legal and Compliance

  • Complying with Canadian privacy and tax laws
  • Protecting against fraud and security threats

4. How We Protect Your Information

We implement the following security measures to protect your personal information:

  • Encryption of sensitive data in transit (SSL/TLS)
  • Secure storage of payment information through PCI-compliant payment processors
  • Access controls limiting who in our organization can view personal data
  • Data minimisation: we collect only the information we need to provide our services
  • Regular security assessments and updates

However, no system is completely secure. While we take security seriously, we cannot guarantee absolute protection of your data.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

  • Payment processors (Stripe, Shopify, or similar) to process transactions
  • Shipping providers to deliver supplements within Canada
  • Email service providers to send transactional and marketing communications (with consent)
  • Analytics platforms (Google Analytics) to measure website performance

Health Testing Services

  • Third-party laboratories to process at-home testing panels
  • These labs are contractually bound to maintain confidentiality

Legal Requirements

  • Law enforcement or regulatory bodies when required by law

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for the following purposes:

Essential Cookies

  • Session management and login authentication
  • Shopping cart functionality

Analytics Cookies

  • Google Analytics to understand user behaviour and website performance
  • Heatmapping tools to see how users interact with our pages

Marketing Cookies

  • Tracking pixels for retargeting on social media platforms

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights Under Canadian Privacy Law (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

Right to Access

You can request access to the personal information we hold about you. We will provide it within 30 days.

Right to Correction

You can request that we correct any inaccurate or incomplete information.

Right to Deletion

You can request deletion of your personal information, except where we are required to retain it by law or for legitimate business reasons.

Right to Withdraw Consent

If you have consented to receive marketing communications, you can withdraw that consent at any time by clicking "Unsubscribe" in our emails or contacting us directly.

Right to Opt-Out of Analytics

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

8. Health Information

We recognize that health information is sensitive. Here are our specific practices:

  • Health intake forms and assessment data are stored securely and accessed only by authorised team members
  • Testing results are communicated privately and securely
  • Coaching notes are kept confidential and used only to improve your personalised experience
  • Health information is never used for marketing purposes without explicit consent
  • We comply with all applicable Canadian health privacy regulations

9. Data Retention

We retain personal information as follows:

  • Active account data: maintained for as long as you maintain a relationship with us
  • Transaction records: retained in accordance with accepted industry standard practice for tax and legal compliance
  • Marketing communications data: retained until you unsubscribe
  • Analytics data: typically retained for 26 months (Google Analytics default)

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the website following such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Center for Precision Longevity & Healthspan Business address to be confirmed before launch Email: Contact email to be confirmed before launch